Printing Faxes using the MFP Printing Tool for XM Fax Cloud (3rd party application)

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Configuration instructions to print documents from your XM Fax Cloud solution by using the MFP Printing Tool for XM Fax Cloud (provided by LNB Solutions Inc).

The MFP Printing Tool for XM Fax Cloud

The MFP Printing Tool for XM Fax Cloud allows incoming faxes from the XM Fax Cloud solution to be directly printed on site on any TCP/IP based devices (basic or multifunction printers) of any brand – without having to use an external cloud printing service.

The XMF/PDF data can be transferred in two different ways:
  • Web Service Polling (orange arrow): Pulls from XM Fax Cloud Server to customer server.
  • SFTP (green arrow): From XM Fax Cloud Server to customer server.

How does it work?

The MFP Printing Tool for XM Fax Cloud is designed to either poll the XM Fax Cloud server and download the fax, or poll a dedicated repository (folder) to get XM Fax Cloud metadata files. Once this is done, the printing tool interprets the metadata files to print the corresponding fax image documents on various printers (according to a set of custom printing rules).

Depending on your chosen method, the typical fax printing flow using the MFP Printing Tool for XM Fax Cloud can be summarized as follows:
  • Web Service Polling: MFP Printing Tool for XM Fax Cloud will regularly poll the XMF Cloud Server and download the fax; or
  • SFTP: A fax is received on XM Fax Cloud and the incoming routing table redirects it to a Folder Destination that was specifically created for printing through the MFP Printing Tool for XM Fax Cloud.
    1. The fax is routed (in the form of an image document and an XML metadata file) to the remote location that is configured in the Folder Destination.
    2. The fax metadata file is detected by the MFP Printing Tool for XM Fax Cloud (which is polling the same folder).
  • The MFP Printing Tool for XM Fax Cloud then goes through a list of configurable printing rules and accordingly redirects the document for printing on the selected device.

Method 1: Web Service Polling

Configuration planning:

Setting up your fax printing flow using Web Server Polling implies the following:
  1. You have created a rule to redirect incoming faxes to a specific user. This will allow the XMF Cloud Printing tool to pull faxes attached to that user.
  2. The MFP Printing Tool for XM Fax Cloud must be deployed on a Windows server or desktop having WAN/LAN access to the XM Fax Cloud Server that will need to be configured to:
    • Add printing devices (basic or multifunction printers).
    • Create rules that will trigger print jobs (determine the printer to use according to the fax DID/ANI and date/time criteria).

Configuring the Tool to work with your XM Fax solution (Web Service Polling)

Note: This procedure assumes that the MFP Printing Tool for XM Fax Cloud is already installed.

To download it, see MFP Printing Tool for XM Fax Cloud (3rd Party Application from LNB Solutions).


  1. Open the MFP Printing Tool for XM Fax Cloud



  2. In the XM Fax Tab:
    1. Enter the XM Fax Server URL of your Enterprise Account in the format https://portal.xmedius.com/services/{enterprise}/fax.
    2. Enter an access token with the permissions Send and manage faxes.
    3. Enter the XM Fax User ID the incoming faxes will be routed to. This must be an SMTP email address, not the Cloud username.
    4. Specify at which interval the tool will poll on the server.
  3. (Optional) Choose to add a banner to the printed faxes, either on the first page or on all pages.

Method 2: SFTP

Configuration planning:

Setting up your fax printing flow using SFTP implies the following:
  1. Your XM Fax Cloud solution will need to be configured to:
    • Create a Folder Destination to deliver faxes to a remote location that can be reached by the MFP Printing Tool for XM Fax Cloud.
    • Use this destination in the incoming routing table (according to your needs).
  2. The MFP Printing Tool for XM Fax Cloud must be deployed on a Windows server or desktop having WAN/LAN access and will need to be configured to:
    • Poll the folder where the faxes are delivered by the XM Fax Cloud solution.
    • Add printing devices (basic or multifunction printers).
    • Create rules that will trigger print jobs (determine the printer to use according to the fax DID/ANI and date/time criteria).

Configuring the Tool to work with your XM Fax solution (SFTP)

Note: This procedure assumes that the MFP Printing Tool for XM Fax Cloud is already installed.

To get it, see MFP Printing Tool for XM Fax Cloud (3rd Party Application from LNB Solutions).


  1. Set up your XM Fax Cloud service to route faxes so that they can be processed by the MFP Printing Tool for XM Fax Cloud:

    Create a Folder Destination (to be included in your incoming fax routing process according to your needs):
    • Use the remote folder protocol that better fits your needs (it is recommended to use an encrypted protocol such as SFTP, FTPS or SCP).
    • Enter the information and path to deliver the faxes (images and metadata) to a location that will be accessible by the MFP Printing Tool for XM Fax Cloud.
  2. Launch the MFP Printing Tool for XM Fax Cloud configuration tool:

    Printing For XM Fax Cloud > Configuration

  3. Set up your MFP Printing Tool for XM Fax Cloud license:

    Open the License tab and enter your License key.

  4. Configure the tool to retrieve the faxes from the location to which they are intended to be routed by the previously configured Folder Destination:

    Open the Settings Tab and set the Working Directory.

Configuring printers

  1. Add printers where you would like to print the routed faxes (multiple printers can be added):
    1. Open the Printers tab, Add a printer and enter the printer information, depending on whether you are adding a remote printer or local printer queue:
    • For a remote printer, enter a Printer Name, the Printer Host Name (or IP address), and optionally, a Printer Comment:
    • For a local Printer select a Printer from the list of Locally installed printers, and optionally, enter a Printer Comment:

      Note: The Windows Print and Document Services must be running in order to print on a local printer queue.
  2. Add a rule to trigger fax printing on a printer according to fax property and time criteria:
    Select the Rules tab, and Add a rule with the following properties:
    • Fax property criteria: select a Rule Type and Rule Criteria and enter the Rule Value to match.
    • Date/time criteria: use When? to define a specific date/time range, or check Always.
    • Printer destination: select the printer in Rule Action.
    Note: In this example, the rule will print incoming faxes:
    • on local printer with the name cx510de
    • when the fax ANI contains the digits 0456
    • from Monday to Friday between 8:00 AM and 5:00 PM
    Note: When the Web Service Polling method is used, only ANI and DID will be applicable.

Managing printing rules

List of Rules

The printing rules are always evaluated from the top to the bottom of the list; they can be reordered.

As soon as a match is found, the fax is printed according to the corresponding rule instructions, and the printing process ends (i.e. the next rules are not evaluated).

Rule Type and Rule Criteria

If you set the Rule Type to * (asterisk), the rule will simply print the file on the specified printer, without evaluating any conditions. This can be useful if you have only one rule to print all faxes on a single printer – or if you need a bottom rule that prints all faxes that did not match any of the other rules.

In all other cases, the Rule Criteria can be set to return a match when the fax property selected in Rule Type either Contains or Equals the specified Rule Value.

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