At any time, you can obtain a copy of all fax data that is still retained in your account (subject to specific conditions and fees).
Details and Fees
Any requested copy of your data will be charged at the prevailing rate of the XMedius Cloud Services.
- XM Fax Service: all stored fax records (i.e. the whole database containing the fax metadata) and fax images (i.e. the fax pages).
- XM SendSecure Service: the decrypted versions of all files stored in SafeBoxes and all related SafeBox Audit Records (PDFs).
How to Request Data Copy
Simply open a support request (https://support.xmedius.com/hc/requests/new) and clearly express your needs, specifying "Account Data Copy Request".