At any time, we recognize your right to keep control of your fax
numbers and use them through another service provider (whether you decide to
continue using the XM Fax service or not).
You can port out any fax number from your XMedius Cloud account,
whether it was initially ported in from another provider or directly provided
Please advise the XMedius Cloud team once the port out is initiated.
Best business efforts will then be applied to ensure that you can benefit from
a continuous use of your fax numbers and avoid unexpected fees.
Important: In a context of XMedius Cloud account
termination: since porting out numbers can take several weeks, it is
recommended that you initiate the port out at least 2 months before your
account termination becomes effective. Once your account is terminated, we
cannot guarantee that porting out your numbers will be possible (as the numbers
could be released).
Only the owner of a number can initiate a port out and we cannot
prevent situations where some of your numbers would be ported out by mistake
from your XMedius Cloud account.
Attention: As when you started using the XM Fax service
you presumably ported only a subset of all your numbers, you must be
extra careful before porting the remainder of your numbers
to a new carrier. Make sure you
do not include fax numbers that would have been already
ported to your XMedius Cloud account. Otherwise, your XMedius Cloud account's
fax numbers will be transfered to the new carrier and your inbound fax traffic
will be interrupted until the numbers are ported back, which could take several
Once the port out of a number is initiated, it cannot be canceled.
The number can be eventually ported back to your XMedius Cloud account, however
additional fees will apply.
Also, depending on your country, be aware that the telephone service
provider may apply conditions to port out your numbers (e.g require that your
numbers are ported out in batches instead of individually).