XM Fax Integration with Windows Clients

Administrator -

Where to obtain and how to install and configure these additional faxing tools on a workstation.

Note: This topic is specifically intended for administrators. If you are an end-user, see Faxing using Windows Applications/Tools instead.


Several Windows client applications and tools can be installed on a user workstation from a downloadable client installer.

All these client applications and tools (and their documentation) are available in: English, French, German, Spanish, Italian, Portuguese, Russian and Chinese.

Other tools and faxing means are also available but require additional configuration to be performed by an administrator. See Other Tools and Faxing Means.

Downloading/Installing the XM Fax Client Applications

The Client Installer can be downloaded from the XM Cloud Help Center, section Technical Support > Software and Tools.

See XM Fax Client Package for Windows for all download/installation instructions.
Note: The installation procedure generates a log file (XMInstallLog.log) which can be found in the following location: <hard_disk>\Program Files (x86)\XM Fax\Trace. Each subsequent installation of client modules appends to this file.

XM Fax Windows Applications/Tools for Faxing


SendFAX is used to compose and send faxes. SendFAX also provides a means of viewing, annotating and reordering the pages of the documents to be faxed. A local phone book for SendFAX is available in option.

Also installed with SendFAX is the "XM Fax" virtual printer. Using that printer from a desktop application locally converts the current document into a TIFF file in order to open it in SendFAX and fax it. Accessed this way, SendFAX may either be displayed with its full interface or with a minimal interface for quick faxing.

Web Fax Composer Virtual Printer

Using that printer from a desktop application locally converts the current document into a TIFF file in order to fax it via the Web Client. The Web Client Compose feature is then launched with the TIFF file included (uploaded) as an attachment.

Print To Mail

Using that printer from a desktop application locally converts the current document into a TIFF file in order to fax it via email. Thus, an email creation window opens with the TIFF file included as an attachment.

Convenience Tools for Windows

Microsoft Outlook Add-in

The Microsoft Outlook Add-in is a shortcut button added in the MS Outlook toolbar that simply launches the preferred fax composition interface locally implemented in the user PC (without attachment). This interface can be (by decreasing priority):
  1. The SendFax application (if SendFax was installed on your computer)
  2. The XM Fax composition form for Outlook (if the forms were published by the administrator and SendFax was not installed)
  3. The usual email creation window of Outlook (if none of the two previous tools were installed)

Cover Sheet Editor

The Cover Sheet Editor allows users and administrators to create and modify fax cover sheet templates.
  • Administrators can upload cover sheets to the from the fax administration interface in order to be used in Profiles. The default cover sheets can be downloaded for modification.
  • Users can use their own cover sheets in the various faxing interfaces provided, only if they have been allowed to by the administrator.

Tiff Viewer

This application can be used to preview Tiff files before sending them as fax attachments.

Other Tools and Faxing Means

Other faxing means are also available in addition to the ones described above. Some are distributed separately from the downloadable client installer, and all of them require additional configurations. For more information, see the related articles:
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