Intermittent issue with the Fax Service on the US platform - fixed

Team XMedius -

The previously announced issue on the US platform has been fixed.

After analysis, the failover to our secondary datacenter did not, in fact, address the issue.

During the issue period, our service refused some incoming calls (the sender knows that the fax was not transmitted).

We are not back to our primary datacenter and will perform an analysis to prevent such situation from happening again

We are sorry for the inconvenience this may have caused to your service.

 

The XMedius Cloud Team.

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