Sending Files Securely using the SendSecure Web Application

Administrator -

This article explains how to create a SafeBox from the SendSecure Web Application in order to securely send files. It also provides additional information about managing recipients and favorites while creating the SafeBox.

Creating a SafeBox

To create a new SafeBox from the SendSecure Web Application:

  1. Log in on the Web Portal, access your SendSecure home page and click New.
  2. Enter the information of your recipient:
    • Email address is always mandatory.
    • Phone Number (direct line only) may be required according to the selected Security Options.

    You can add as many recipients as you need. For more options, see Managing Recipients.

  3. Compose your message:
    Subject This is the only information (in addition to your identity) that will be disclosed in the notifications sent to the SafeBox participants (you and your guests) in order to summarize the purpose of the exchange. Adding a Subject is however optional.
    Message The text you enter here will be only visible by the participants accessing the SafeBox. The Message is optional if you add at least one Attachment.
    Attachments The files you upload here will be only downloadable by the participants who are accessing the SafeBox. Attachments are optional if you write a Message.
  4. Optionally:
    1. Adjust the Security Options according to the context/content of your SafeBox exchange.
    2. Change the language in which your recipients will be notified and will access the SafeBox.
  5. Click Send.
The SafeBox is now created and includes your message and attachments.
  • The recipients will be notified by email to access the SafeBox as Guest Participants in order to securely retrieve its content.
  • On your side, the SafeBox appears at the top of your SafeBox list. As its Owner, you can access its content and further manage it (see Managing SafeBoxes in SendSecure Web Application).

Managing Recipients

Once recipients are added to the list (and before finalizing the SafeBox creation), you can easily remove them, or edit their information and optionally add them as Favorites for later reuse.

Recipient Information

Overall, the recipient information that is required or at least relevant in the context of SendSecure includes:

An email address Mandatory.
A phone number At least one direct line number may be required depending on Security Options, otherwise it is optional.
A contact's name For display (optional), to better identify the person in email notifications and Web interfaces.
A company name Also for display (optional).
Other phone numbers Other optional direct line numbers of any type (Cell, Office, Home...) that will be potentially usable by the recipient to receive SafeBox authentication code.

Managing Non-Compliant Recipients

If a recipient is displayed on red background, it means that a phone number (at least one) is required. You will not be able to send your message as long as this recipient is left in that state. To solve this issue, you can edit the recipient to enter the information that is missing.

At worst, if you do not have a phone number for the recipient, you may need to adjust the Security Options – if you are allowed to and if you can assume moderating the intended authentication methods for all recipients according to your secure exchange context.

Editing Recipients

To edit recipient information, just click the pencil icon at the right of the recipient, and click OK once your modifications are done.
Note: If the recipient is a Favorite, any change you perform here will be remembered in the Favorite information.

Using/Managing Favorites

To add a recipient to your Favorites, click the gray star at the left of the recipient so that it becomes yellow (either from the recipient list or from the recipient information edition window). This recipient will then be remembered in your account to allow you to reuse it for subsequent SafeBox exchanges.

To manage your existing Favorites, click the Favorites button at the top right of the screen.

In the opening window, you will be able to:
  • Add a favorite to the Recipients of the current SafeBox, by clicking on it.
  • Reorder your favorites for your convenience.
  • Remove favorites (which can also be done elsewhere by switching a yellow star to gray).
Tip: To edit a Favorite, simply add it as a recipient of the current SafeBox and click on the pencil icon. Changes will be remembered even if you remove the Favorite afterwards from the recipient list.
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